Refund and Returns Policy
Goods ordered in error, surplus to requirements or unsuitable maybe returned to us within 7 days of receipt on condition that they have not been used or fitted and are undamaged and within the original packaging. This excludes special orders, perishable items (cement, post-mix) or made to measure products which are non-returnable and non-refundable.
All returned goods will be inspected by Monton Fencing prior to any agreement that they are suitable for return and re-sale.
Please note that timber products are subject to swelling, shrinkage, twisting and general distortion due to weather conditions which are beyond our control. We do not accept returns, exchanges or provide refunds for products that are deemed not acceptable for the reasons listed above.
We do not advise to paint any treated timber product within the first 12 months of purchase as they are still absorbing the treatment from the manufacturing process. Painting products too early can cause excessive swelling and/or shrinkage and could lead to damage of the product. We do not accept any liability for products that are painted beyond the point of purchase and no refund or exchange will be provided for such.
Collection can be arranged by emailing us at sales@montonfencing.com or calling on 0161 788 7838, please note that the customer must cover the cost of any collection and exchanged products prior to any collection being made.
Any goods deemed to be damaged in transit must be checked and notified immediately by the customer via pictures to sales@montonfencing.com. Once received and if accepted we will aim to exchange the products as soon as possible.
Please note that a restocking charge may be deducted from any refund due for returned products (subject to managers discretion).
We will not be liable for any loss of profits, administrative, inconvenience, disappointment indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statuary rights as a consumer.
All photographs on this website are for illustrative guidance only. Colours may vary from photos and production batches.
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